Shipping Policy for Bemagold

Thank you for choosing to shop at our online store. We are committed to providing a seamless shopping experience and ensuring your satisfaction. Please read our shipping policy carefully to understand the terms and conditions regarding the shipment of your order.

1. Shipping Methods

1.1 Shipping Carriers:
We will select the appropriate shipping carrier based on your order and geographical location to ensure the safe and timely delivery of your products.

1.2 Shipping Time:
The shipping time may vary depending on the logistics company and your location. We will strive to process and dispatch your order in the shortest possible time after confirmation, and provide you with a tracking number for your reference.

2. Shipping Fees

2.1 Fee Calculation:
Shipping fees are calculated based on factors such as product weight, dimensions, and destination. During the checkout process, the system will automatically calculate and display the applicable shipping fee.

2.2 Free Shipping Policy:
We may offer free shipping promotions based on specific criteria such as order value or promotional campaigns. Details of any free shipping offers will be provided in the relevant promotion or on our online store.

3. Shipment Tracking

3.1 Tracking Number:
Once your order is shipped, we will provide you with a tracking number, which you can use to track the status of your package. You can enter the tracking number on our online store or the official website of the shipping carrier for updates.

3.2 Tracking Information Updates:
Please note that tracking information may take some time to update. There may be occasional delays or a temporary lack of updates during the shipping process. If you have any concerns about the status of your package, please feel free to contact our customer service team.

4. Lost or Damaged Packages

4.1 Lost Packages:
If you discover that your package is lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to investigate the cause of the loss and resolve the issue to the best of our ability.

4.2 Damaged Packages:
If you receive a package that has been damaged during transit, please contact our customer service team immediately and provide relevant photos and details. We will assist you in filing a claim with the shipping carrier and ensure that you receive appropriate compensation or a replacement.

5. Limitations of Liability

5.1 Force Majeure:
In the event of circumstances beyond our control, such as natural disasters, war, adverse weather conditions, etc., that may affect shipping time or the safety of packages, we will work with the shipping carrier to mitigate the impact and minimize any inconvenience caused to you.

5.2 Incorrect Shipping Address:
Please ensure that you provide the correct and accurate shipping address when placing your order. We will not be held responsible for packages that cannot be delivered or experience delays due to incorrect address information. Please carefully review and confirm your shipping address before finalizing your order.

Please note that the above shipping policy applies to Bemagold. We strive to ensure the safe and timely delivery of your products and provide you with a positive shopping experience. If you have any questions regarding our shipping policy, please don't hesitate to contact our customer service team.