1. Order Tracking Process:
   a. Once your order has been successfully placed and processed, you will receive an order confirmation email with your unique order number.
   b. Within a specified timeframe, typically within 2 business days, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your order.
   c. Use the provided tracking number to access the designated courier's tracking website or app to monitor the progress of your shipment.

2. Shipment Updates:
   a. The tracking information will be regularly updated by the courier as the package moves through various stages of the delivery process.
   b. Updates may include order processing, dispatch from the warehouse, arrival at local distribution centers, and estimated delivery dates.
   c. Please note that tracking updates may take some time to appear as the courier's system processes and scans the package at each checkpoint.

3. Delivery Estimates:
   a. Delivery estimates provided during the checkout process or on the tracking page are approximate and based on typical delivery times.
   b. Factors such as customs clearance, local holidays, or unforeseen circumstances may affect the actual delivery timeframe.
   c. We strive to provide accurate estimates, but we cannot guarantee precise delivery dates.

4. Carrier Responsibility:
   a. The shipping carrier is responsible for the safe and timely delivery of your order once it has been handed over to them.
   b. Any issues or inquiries regarding the delivery process should be directed to the respective courier's customer service.

5. Lost or Delayed Shipments:
   a. In rare cases where a shipment is lost or significantly delayed, please contact our customer support team.
   b. We will initiate an investigation with the courier to locate the package or determine the cause of the delay.
   c. If a package is confirmed as lost or undeliverable, we will work with you to provide a suitable resolution, which may include a replacement or refund.

6. Tracking Limitations:
   a. While tracking information is usually reliable, there may be circumstances where tracking updates are temporarily unavailable or limited.
   b. This can occur during peak shipping periods, international shipments, or in cases where the courier's tracking system experiences technical issues.

7. Contact Information:
   If you have any questions or concerns regarding tracking your order, please don't hesitate to reach out to our customer support team. Provide them with your order number and any relevant details to assist you promptly.

8. Track your parcel in real-time, you can visit https://www.17track.net/en  to check.

By using our "Track Your Order" service, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.